Frequently Asked Questions

On the day of your visit, you can buy your tickets at the reception desk from a ticket dispenser. This can only be done by payment card. However, it is possible that the tickets for your chosen time slot are already sold out. We therefore advise you to book your ticket online in advance.

Tickets cannot be cancelled or refunded. You can rebook your individual ticket as long as it has not been scanned. We are happy to refer you to the support service. Group visits cannot be rebooked.

No. Everything is included in the ticket price. There are no additional costs.

You can purchase your museum ticket up to one year in advance.

A standard ticket allows access to both the permanent collection and the temporary exhibitions in the KMSKA. ATTENTION: For some exhibitions, it is necessary to book a separate time slot.

You will receive your tickets in your mailbox five minutes after you placed your order. Don't forget to check your spam folder.

You can already form a group from 1 person. Do you want to book tickets for more than 15 people? Then you are obliged to form a group. You can make a group purchase for up to 100 people. A group purchase allows several people to visit the museum at the same time slot.

No extra discount is given for this purchase. However, visitors in a group can make use of all the applicable reduction rates.

As part of a school visit, you can. Each school group of maximum 15 students can bring two free chaperones.

During a guided tour of the permanent collection, a maximum of 18 people can take part. A guided tour of a temporary exhibition has a limit of 15 people.

Absolutely. You are free to further explore the museum following the guided tour.

Once your tour is booked, it is not possible to reschedule it.

Yes, a museum pass gives access to the KMSKA. Don't forget to reserve a free ticket and desired time slot in advance.

The museum pass is the largest museum subscription in Belgium. It grants you access for one year to all participating Belgian museums (over 200). Whenever and as often as you want. You can purchase a museum pass via the ticket button on our website. Afterwards, don't forget to register your Museum Pass for your museum visit.

You can support the museum by becoming a member of the Friends of the KMSKA, by donating a work of art, by including the museum as a charity in your will or by making a financial contribution. This is possible both as a private person and as a company. Read more.

The KMSKA is open to the public every day. This should always be taken into account. Questions for recordings are best addressed to the marketing team via the contact form. 

Photography and filming is permitted during the KMSKA's opening hours provided no flash or tripod is used. Under no circumstances should visitors be prevented from doing so.

Thinking about hosting an event at KMSKA? Ask your question via the contact form. You will then receive concrete information about the spaces, their prices and conditions.

Yes, it can. A buggy or walking frame can be left safely in the reception area.

If you have forgotten or lost something in the museum, please contact the reception desk. All lost items are collected there.

Not for now. Keep an eye on the website.

Pets are not allowed in the museum, except assistance dogs.

You can connect to a free WiFi network in the museum. Search for KMSKA-WIFI.

Yes, you agree to this privacy statement when you buy a KMSKA ticket. This privacy statement can be consulted here: https://kmska.be/en/privacy-policy

Two wheelchairs are available. Speak to a receptionist on level 0.

Museum chairs are available. Ask a reception staff member about it

No, read all the discount options below

Free

• Museum pass, Friends of the KMSKA
• A-ticket holders with chance ticket and UiTPAS with VT status
• Assisting disabled person and school groups

Reduction

A-card with discount on first Tuesday of the month

All levels of the museum are accessible by lift. Only the De Keyser room is not accessible by wheelchair.